Tuesday, August 26, 2014


So let's say you need a bed, sofa, dining room kit, etc. for a condominium. And let's say the condo isn't where you live - it's in another state.

You might think, "Hey! That sofa I see online looks nice. I'll buy that."

No, no, no.

First, you have to place the order. You must do this as *if* you are sending the sofa to your home. Not the condo. Because whatever address you tell the ordering software, that's where they're sending the swatch.

What swatch? The one you have to approve before they will make the sofa.

So they send the swatch. You like it. Now you have to call back and change the delivery address. (No trigger for fraud protection on your credit card here, folks. Nothing to see, nothing to see. Move along.)

If all that works out - and who knows how many days it will all require - you can *then* find out when they might be willing to deliver your sofa. Something between tomorrow and eight weeks.

Yes, eight. 8. 

Remember, this is going to a place you don't live. Someone must be there to greet your new, fabric-approved sofa. But when to go? How to know? What to do?

We'll be sitting on the floor. Thanks.*

*And by "thanks," I mean: Thanks, CB2. Your Byzantine ordering methodology runs totally counter to the sleek, modernist aesthetic of your product line.

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